Frequently Asked Questions
At Diamond Medi Spa we receive queries on a variety of topics. Answers to the most important and most asked questions can be found below. Your question not answered here? Simply get in contact with us here.
We appreciate that many of our clients are mums with kids. At Diamond Medi Spa we want you to best enjoy your time with us and take a little break outside of your normal routine. Unfortunately we DON’T have the appropriate facilities to suit your children, so we can’t take responsibility to look after them. We ask that you work out suitable care for your children so you can totally relax when with us.
We kindly ask 48 hrs notice for all appointment cancellations & changes. It’s FREE to cancel or change your appointment with 48hrs+ notice. Late cancellations, “no-shows” & appointment changes made with less than 48hrs notice will incur a flat $30 fee, as a small courtesy to our therapists time.
Birthday Specials must be used within 90 days of your Birthday.
Gift Vouchers can only be used on Services not Products at Diamond Medi Spa unless discussed with staff at the time of purchase, in which case, a note will be made.